Privacy Policy

Who We Are

Our website address is: https://nekonekomart.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us to resolve it.

Please note that certain features or services referenced in this Privacy Policy may not be offered on our website at all times.

Information Collection

Information You Provide to Us

When you use our website and services, you may provide us with information about you. This may include your name and contact information, and financial information to make or receive payment for services.

• Personal Information: We may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). Examples of Personal Information include your name, email address, company address, billing address, and phone number.
• Payment Information: When you use our services or website to make or receive payments, we will also collect certain payment information, such as credit card, PayPal or other financial account information, and billing address.

You do not have a statutory obligation to provide us with any information, but you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide our services to you.

Information Received From Third Parties

Third parties may also give us information about you. If we combine that information with information about you collected through our website, we will still treat that combined information as set forth in this Privacy Policy.

We also may receive information about you from third parties. For example, we may supplement the information we collect with outside records or third parties may provide information in connection with a co-marketing agreement or at your request (such as if you choose to sign in with a third-party service). If we combine the information we receive from others with information we collect through our website, we will treat the combined information as described in this Privacy Policy.

Information Collected Automatically

Like other online companies, we receive technical information when you use our website. We use these technologies to analyze how people use our website, to improve how our website functions, to save your log-in information for future sessions, and to serve you with advertisements that may interest you.

We and our third party service providers, including analytics and third party content providers, may automatically collect certain information from you whenever you access or interact with our website. This information may include, among other information, the browser and operating system you are using, the URL or advertisement that referred you to our website, the search terms you entered into a search engine that led you to our website, areas within our website that you visited, which links you clicked on, which pages or content you viewed and for how long, other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages and other information commonly shared when browsers communicate with websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.

The information we collect also includes the Internet Protocol (“IP”) address or other unique device identifier (“Device Identifier”) for any device (computer, mobile phone, tablet, etc.) used to access our website. A Device Identifier is a number that is automatically assigned or connected to the device you use to access our website, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the device used to access our website.

Neko Neko Mart uses cookies or similar technologies to analyze trends, administer the website, track users’ movement around the website, and to gather demographic information about our user base as a whole. The technology used to collect information automatically may include the following:

• Cookies: Like many websites, we and our marketing partners, affiliates, analytics, and service providers use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use both persistent cookies that remain on your computer or similar device (such as to save your registration ID and login password for future logins to our website) and session ID cookies, which expire at the end of your browser session. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functionality of our website.
• Embedded Scripts: We and our marketing partners, affiliates, analytics, and service providers may also employ software technology known as an Embedded Script. An Embedded Script is programming code that is designed to collect information about your interactions with our website, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you disconnect from our website.

In addition, we and our marketing partners, affiliates, analytics, and service providers may use a variety of other technologies (such as tags) that collect similar information for security and fraud detection purposes and we may use third parties to perform these services on our behalf.

User Profiles

Customers may create a profile, with certain or all information publicly available.

You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, and other information, including your username (“Profile”). The information in your Profile may be visible to the admin and the general public subject to the privacy choices you make within your Profile. You may edit certain information in your Profile via your account and may choose to limit who is able to view certain content you post to your Profile. If, in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us.

Testimonials

We may display personal testimonials of satisfied customers on our website, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us.

Product Reviews

We collect reviews from Neko Neko Mart customers about their experience with our products. Please note that any feedback you provide is publicly viewable on our website. On very rare occasions, we may remove feedback pursuant to the relevant provisions of our Terms of Service. 

Use Of Information

Information You Provide to Us

We use information collected through our website to provide and improve our website, process your orders and commissions, prevent fraud, provide you with information and advertising that may interest you, comply with the law, and as otherwise permitted with your consent.

WE USE INFORMATION WE COLLECT:

• To provide and improve website, complete your transactions, address your inquiries, process your registration, verify the information you provide is valid, and for compliance and internal business purposes.
• To contact you with newsletters, marketing or promotional materials (on behalf of Neko Neko Mart or third parties) and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, you may opt-out of the service at any time.
• To tailor content we display to you and offers we may present to you, both on our website and elsewhere online.
• For the purposes disclosed at the time you provide your information, with your consent, and as further described in this Privacy Policy.

Data Retention

How We Handle Data Retention

Unless you request that we delete certain information, we delete the information you submit to verify your identity after 30 days and we retain other information we collect for at least 5 years. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.

Information Sharing & Disclosure

How We Share Your Information

We may share information about you to provide our services. You have choices as to whether we share your personal information with third parties for their own marketing purposes.

We do not share your Personal Information with third parties for those third parties’ marketing purposes unless we first provide you with the opportunity to opt-in to or opt-out of such sharing. We may also share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information, with your consent, as otherwise described in this Privacy Policy, or in the following circumstances:

• Service Providers: We may employ third party companies and individuals to facilitate our website and services, to provide the service on our behalf, to perform service-related services (e.g., without limitation, maintenance services, database management, web analytics and online advertising, payment processing, fraud detection and improvement of our website) or to assist us in analyzing how our website is used. These third parties may have access to your Personal Information in order to perform these tasks on our behalf.
• What Happens If You Agree to Receive Information from Third Parties or Request that We Share Your Information: You may be presented with an opportunity to receive information and/or marketing offers from one or more third parties. If you agree at that time to have your Personal Information shared, your Personal Information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy policies and practices of third parties, and, if you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly. You also may request, sometimes through your use of an SNS or similar interactive feature or third party application, that we share information about you with a third party and we will typically do so under those circumstances.
• Legal and Investigative Purposes: Neko Neko Mart will share information with government agencies as required by law in response to lawful requests by public authorities, including to meet national security or law enforcement requirements and, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), or, at the request of governmental authorities or other third parties conducting an investigation where we determine in our sole discretion the disclosure is necessary to (a) protect the property and rights of Neko Neko Mart or a third party, (b) protect the safety of the public or any person, or (c) prevent or stop activity we may consider to be, or pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.
• Sweepstakes, Contests, and Promotions: We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list.

Third Party Analytics Providers, Ad Servers & Similar Third Parties

How Analytics Use Your Information

We may work with advertising agencies and vendors who use technology to help us understand how people use our website. These vendors may use technologies to serve you advertisements that may interest you. You can choose to opt out of receiving interest-based advertising.

Neko Neko Mart works with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on our website, including pages viewed and the actions taken when visiting our website; to serve our advertisements on other websites, within mobile apps and elsewhere online; and to provide us with information regarding the use of our website and the effectiveness of our advertisements. Our service providers may collect certain information about your visits to and activity on our website as well as other websites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons), and may use that information to show you targeted advertisements. Some of these parties may collect Personal Information when you visit our website or other online websites and services. We may also share certain Non-Identifying Information with these parties, including Hashed Information, in connection with the services they provide to us.

Your Choices & Rights

You Have Certain Choices Regarding How We May Contact You

Registered Neko Neko Mart Users may update their choices regarding the types of communications you receive from us through your online account. You also may opt-out of receiving marketing emails from us by following the opt-out instructions provided in those emails. Please note that we reserve the right to send you certain communications relating to your account or use of our website (for example, administrative and service announcements) via email and other means and these transactional account messages may be unaffected if you opt-out from receiving marketing communications.

All Users may request access to or correction of any Personal Information we have about them or close their account and/or request deletion of all Personal Information we have about them. In certain jurisdictions, Users may have certain rights with regard to their Personal Information. We will honor User requests to the extent we can reasonably do so and as required by law, but some information will remain on our website, such as information you posted publicly.

Upon request Neko Neko Mart will provide you with information about whether we hold any of your personal information. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. You may access, correct, or request deletion of your personal information by making updates to that information or by contacting Neko Neko Mart through your online account. If you request to access all personal information you’ve submitted, we will respond to your request to access within 30 days or as otherwise required by law. If your information is deleted, then your account may become deactivated. If your account is deactivated or you ask to close your account, you will no longer be able to use certain features of our website. If you would like to close your account in our system, you can do so by contacting us.

Depending on where you are located, you may have certain rights with regard to your Personal Information (including, in certain cases, under the Privacy Shield, described below). For example, if you are located in the European Economic Area (“EEA”), in addition to the rights described above, you may contact us at the contact information provided below to (1) request a restriction on the processing of your Personal Information, (2) object to the processing of your Personal Information, or (3) exercise other rights with respect to your Personal Information.

We will use commercially reasonable efforts to honor your requests for deletion; however, certain information will actively persist on our website even if you close your account, including information, testimonials and reviews you posted on our website. In addition, the rights described above may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information we are required by law to keep or have compelling legitimate interests in keeping (such as for fraud prevention purposes). Your Personal Information may remain in our archives and information you update or delete, or information within a closed account, may persist internally for our administrative purposes, to the extent permitted by law. It is not always possible to completely remove or delete information from our databases. In addition, we typically will not remove information you posted publicly through or on our website. Bear in mind that neither you nor Neko Neko Mart can delete all copies of information that has been previously shared with others on our website.

Security

We Take A Number Of Steps To Protect Your Data, But No Security Is Guaranteed

Neko Neko Mart takes commercially reasonable steps to help protect and secure the information it collects and stores about Neko Neko Mart Users. All access to our website is encrypted using industry-standard transport layer security technology (“TLS”). When you enter sensitive information (such as financial information), we encrypt the transmission of that information using secure socket layer technology (“SSL”). We also use HTTP strict transport security to add an additional layer of protection for our Neko Neko Mart Users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your Personal Information, Neko Neko Mart cannot ensure and does not warrant the security of any information you transmit to us.

International Transfer Of Personal Information

How Our Service Providers Process And Store Your Information

Because we are a global business, we process and store your information in Australia and our service providers may process and store it elsewhere.

Neko Neko Mart is an Australian business. If you are located outside of Australia and choose to provide information to us, Neko Neko Mart transfers Personal Information to Australia for processing, and our service providers may process Personal Information in Australia and elsewhere. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to Australia, we will protect it as described in this Privacy Policy.

Links To Other Sites

Using Third Party Links

Our website contains links to other websites. If you choose to click on a third party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.

Public Profile

How To Hide Certain Information On Your Public Profile

The profile you create on our website will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.

Phishing

Dealing With Identity Theft

Phishing websites imitate legitimate websites in order to obtain personal or financial information. Identity theft and the practice currently known as “phishing” are of great concern to Neko Neko Mart. If you believe you have received an email or had a similar interaction with a third party pretending to be Neko Neko Mart, please report it to us.

Changes To This Policy

We May Change This Privacy Policy. If We Make Material Changes, We Will Provide Notice.

Neko Neko Mart may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your Personal Information, we will display a notice through our website prior to the change becoming effective. We may also notify you by email, in our discretion. However, we will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless you consent to the new or revised policy.

Contacting Us

Questions About This Privacy Policy

If you have any questions about this Privacy Policy, please contact us at https://catplantsupply.com/contact or catplantsupply@gmail.com