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Shipping & Delivery
Shipping Information
Processing Times
All orders will be packed and dropped off for shipping every Thursday or Friday. Delays may occur during sales, shop updates, holidays or events such as packing huge orders for Kickstarter projects. We’re a small business run by one person, but we’ll try our best to get your orders out in a timely manner.
Delivery Times & Costs
We use Auspost and Sendle to deliver our orders. For more details about cost and delivery times from Australia, please read further.
Paper Goods / Smaller Items Only (No Tracking)
Domestic Delivery - 6 to 10 business days for $2.40 AUD
New Zealand - 10 to 30 business days $2.70 AUD
United States / Canada - 10 to 30 business days $3.70 AUD
United Kingdom / Europe - 10 to 30 business days $3.90 AUD
Rest of the world - 10 to 30 business days $4 AUD and over
Larger Parcels / Express (Tracking Included)
Orders will be shipped by Sendle. Please note we can't deliver to PO Boxes (this includes post offices, locked bags, parcel lockers or collection points)
Domestic Delivery - 2 to 6 business days for $6 to $8 AUD
International Delivery - 4 to 15 business days starting from $18 AUD
Fulfilling Orders
Pre-Ordered Items
Please note that all orders placed on items marked as “Preorder” will be placed on hold (production takes approximately 4-6 weeks). Under unforeseen circumstances with production, I cannot guarantee that all products will be made on time. If you wish to receive stocked items faster, please make a separate order for those instead.
Combined Orders
If you’ve placed multiple orders or forgot to add an item and have not received a dispatched email yet, please get in touch for our assistance.
Shipping Issues
Missing Parcels & Delays
Non-Tracked Mail
Unfortunately, this is out of our hands as we are not liable for parcels not arriving on time or have gone missing. Since there is no way of tracking your mail, we are unable to fully refund it. We highly recommend purchasing your items with tracking included.
Unfortunately, this is out of our hands as we are not liable for parcels not arriving on time or have gone missing. Since there is no way of tracking your mail, we are unable to fully refund it. We highly recommend purchasing your items with tracking included.
Tracked Parcels
With Sendle, you will be fully covered for lost or damaged orders under $100. Find out how to claim cover for a lost parcel
With Sendle, you will be fully covered for lost or damaged orders under $100. Find out how to claim cover for a lost parcel
Wrong Delivery Address
It is your responsibility for filling out your shipping address correctly. If under any circumstances that we made an error on our end, we will attempt to correct it and we’ll cover the costs to redeliver.
Damaged Items
Unfortunately, we are not responsible for damaged items received upon arrival. We will try our best to safely package everything with plastic sleeves, backing cards, bubble wrap and securely placed into bubble mailers or tough mailers depending on the contents of your order.
We can however provide a replacement if you wish, as long as you request a return within 30 days of receipt. You will have to provide your own shipping and handling but we’ll cover the costs for the replacement on our end.
Returns & Cancellations
For more information about returning faulty or damaged items, refunds and cancellation, please read our return policy.